FAQ

  • 'DARE & LOVE' LOYALTY PROGRAM
  • What is the Yves Saint Laurent Beauté Dare & Love program?
    Yves Saint Laurent Beauté Dare & Love program is a loyalty program where members can enjoy special rewards, be the first to know on new launches and updates, exclusive invitation to attend events and more.
  • How do I join the Yves Saint Laurent Beauté Dare & Love program?
    Simply spend RM300 in a single receipt at YSL Beauté Boutiques or our e-boutique (www.yslbeauty.com.my) to join.
  • What are the benefits from joining Yves Saint Laurent Beauté Dare & Love program?
    Yves Saint Laurent Beauté Dare & Love members can enjoy special rewards, be the first to know on new launches and updates, exclusive invitation to attend events and more.
  • When can I redeem the Yves Saint Laurent Beauté Dare & Love points?
    When you have successfully accumulate sufficient points to redeem our rewards (1000 points, 1500 points or 2000 points).
  • How do I redeem the Yves Saint Laurent Beauté Dare & Love points?
    You can redeem the Yves Saint Laurent Beauté Dare & Love points at any YSL Beauty Boutiques. Once a request for redemption has been submitted, the request may not be changed and points deducted will not be reversed.
  • How do I update my Yves Saint Laurent Beauté Dare & Love account information?
    You can update your profile here
  • If I return a product, how does that affect my points balance?
    If you return a product, your Dare & Love points will be deducted accordingly.
  • Can I combine points with my friends?
    No, Dare & Love points are not combinable between two Dare & Love members.
  • Will my Yves Saint Laurent Beauté Dare & Love points expire?
    Yes, Yves Saint Laurent Beauté Dare & Love points are valid for 1 year from the date when the points are earned.
  • Where can I buy Yves Saint Laurent Beauté products?
    You can purchase Yves Saint Laurent Beauté products at our boutiques at:
    (a) Pavilion KL - Lot 3.63.00, Level 3, 03-2143 8111
    (b) 1 Utama Shopping Centre - Lot G-329, New Wing, 03-7728 3199
    (c) Mid Valley Megamall - Lot G-094, Ground Floor, 03-2282 8121
    (d) Sunway Pyramid - G1.02, Ground Floor, 03-5622 1212
  • ORDERS/PURCHASES
  • Can I amend or cancel my order after it has been confirmed and paid for?
    We regret to inform that we are unable to amend or cancel any orders as we process orders immediately when payment is confirmed.
  • What if the product I want is out of stock?
    Out of stock items are not available for ordering at this time. We're sorry for any inconvenience this may cause. If you have already placed an order online and the item is out of stock, you will be contacted by a representative from our customer service team and refund will be made to you via your credit card or bank account.
  • Where is my order confirmation number?
    Orders are confirmed once payment has been completed. Once your order is successful, the order confirmation number is in your confirmation email or through your order history.
  • How can I track my order?
    When you place your order you will receive a shipping confirmation email. You can find your tracking number in that email or through your order history.
  • What do I do if my order is missing an item?
    We may not have had all of the items in stock when we shipped your package. If something was not shipped, you will be refunded for it. If you have any further questions or concerns, please contact our Customer Service team at [email protected]. Please have your order number handy and let us know the items you're missing.
  • What do I do if I receive a faulty item?
    Please contact us immediately at [email protected] with your order number, details and an image of the faulty items received. Please do not discard the items as we will need it to be collected back by our courier.
  • Is there a limit to the number of orders I can place?
    To help ensure that we're selling our products to genuine Yves Saint Laurent Beauté users (and not to resellers), we place a limit on each transaction.

    A maximum of 6 lipsticks per shade in a transaction.
    *subject to change pursuant to management's discretion.
  • SHIPPING & RETURNS
  • How do I make a return?
    If for any reason, you purchase any of our product(s) of which you are not satisfied with, you may return the product(s) in its original condition together with its original receipt within 14 business days from delivery and obtain a refund of the price paid. To initiate the return and refund process, you must inform Customer Service team at [email protected] within 7 business days from delivery with supporting evidence (picture of your item and its condition) and order number.

    You may return the product(s) via two methods:
    • Collection by appointed shipping company:
      Customer Service will make an appointment with you to pick up the product(s). The appointed shipping company will collect the product(s) from you at the arranged time.
    • Self-arranged delivery:
      You may deliver the product(s) via PosLaju, GDex or DHL to the following address:
      Yves Saint Laurent Beauté Malaysia
      Pavilion Kuala Lumpur. Lot 3.63.00 Level 3, 168, Jalan Bukit Bintang 55100, Wilayah Persekutuan Kuala Lumpur.
      TEL : +60 3-2143 8111.

      You will have to bear the delivery costs incurred during the return process, and we will refund a maximum of RM10.00 for the delivery cost to your bank account, provided the original delivery receipt is emailed to Customer Service. Please allow 14 business days for this process to be completed.

      Upon receipt of the product(s) in its original condition and the proof of original receipt, and if you are entitled to a refund, we will process the calculated refund to you via your credit card or bank account within 30 business days. Only product(s) purchased on yslbeauty.com.my may be returned for refund. Products purchased from yslbeauty.com.my are not accepted for refund at Yves Saint Laurent Beauté boutiques or departmental stores. For more T&Cs, click here.
  • RETURNS & EXCHANGES
  • Can I exchange my products?
    Items purchased through yslbeauty.com.my may be exchanged in the Yves Saint Laurent Beauté Boutiques within 14 days of the shipment date as long as a proof of the original receipt and product(s) in its original condition are provided to us to initiate the exchange process. Proof of purchase is required. Exchange of the product(s) can only be done in at Yves Saint Laurent Beauté boutiques. Exchanged product(s) must be of the same value. Yves Saint Laurent Beauté reserves the right of final decision if the product(s) intended for exchange is in unsatisfactory condition, or the above terms are not met.
  • OTHERS
  • Do you test on animal?
  • Can I learn more about engraving offered on yslbeauty.com.my
    Thank you for interesting in Yves Saint Laurent Beauté. Our complimentary engraving varies by product. Please see each individual product page for details.
Customer Service
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