FAQs

We regret to inform that we are unable to amend or cancel any orders as we process orders immediately when payment is confirmed.

Out of stock items are not available for ordering at this time. We're sorry for any inconvenience this may cause. If you have already placed an order online and the item is out of stock, you will be contacted by a representative from our customer service team and refund will be made to you via your credit card or bank account.

Orders are confirmed once payment has been completed. Once your order is successful, the order confirmation number is in your confirmation email or through your order history.

When you place your order you will receive a shipping confirmation email. You can find your tracking number in that email or through your order history.

We may not have had all of the items in stock when we shipped your package. If something was not shipped, you will be refunded for it. If you have any further questions or concerns, please contact our Customer Service team at YSL Beauty Customer Service. Please have your order number handy and let us know the items you're missing.

Please contact us immediately at YSL Beauty Customer Service with your order number, details and an image of the faulty items received. Please do not discard the items as we will need it to be collected back by our courier.

To help ensure that we're selling our products to genuine Yves Saint Laurent Beauté users (and not to resellers), we place a limit on each transaction.

A maximum of 6 lipsticks per shade in a transaction.
*subject to change pursuant to management's discretion.

If for any reason, you purchase any of our products of which you are not satisfied with, you may return the product(s) within 15 days from the date you receive the product as long as a proof of the original receipt is provided to initiate the refund process. Kindly reach out to our Customer Service team at YSL Beauty Customer Service or 1300-22-2232 to notify us to expect your parcel. The costs incurred to return the products will be borne by you. Upon receipt of the product(s) and the proof of original receipt, a refund will be made to you via your credit card in the next 90 days.

Products can be returned to the following address :
Attn to: YSL Beauty Malaysia Returns Bollore Logistics Malaysia Sdn Bhd – Shah Alam Branch (SZL) - (292446-X / 199401006767) Mapletree Logistics Hub Shah Alam Unit 1.7, Ground Floor, Block 1, Persiaran Jubli Perak, Jalan Jubli Perak 22/1A, Seksyen 22, 40300 Shah Alam, Selangor

Only products purchased on yslbeauty.com.my ("YSL Beauty Malaysia Online") may be returned. Products purchased at YSL Beauty Malaysia Online are not accepted for refund at YSL Beauty Malaysia freestanding stores or Sephora stores or Departmental stores.

If you buy YSL Beauty Malaysia product(s) from unauthorized retailers, websites or other unauthorized sources, we regret that we cannot offer you our refund or otherwise assist you with any problems that you may encounter.

YSL Beauty Malaysia reserves the right of final decision if the product(s) returned is in unsatisfactory condition, or the above terms are not met.

If you have any questions on our return policy, please contact our Customer Service team at YSL Beauty Customer Service and it would be our pleasure to assist you.

http://www.lorealusa.com/csr-commitments/l%E2%80%99or%C3%A9al-answers/the-question-of-animal-testing

Thank you for interesting in Yves Saint Laurent Beauté. Our current complimentary engraving services for yslbeauty.com.my is suspended until further notice, if you wish to have your product engraved you may visit our free standing stores.

We regret to inform that we are unable to amend or cancel any orders as we process orders immediately when payment is confirmed.

Out of stock items are not available for ordering at this time. We're sorry for any inconvenience this may cause. If you have already placed an order online and the item is out of stock, you will be contacted by a representative from our customer service team and refund will be made to you via your credit card or bank account.

Orders are confirmed once payment has been completed. Once your order is successful, the order confirmation number is in your confirmation email or through your order history.

When you place your order you will receive a shipping confirmation email. You can find your tracking number in that email or through your order history.

We may not have had all of the items in stock when we shipped your package. If something was not shipped, you will be refunded for it. If you have any further questions or concerns, please contact our Customer Service team at YSL Beauty Customer Service. Please have your order number handy and let us know the items you're missing.

Please contact us immediately at YSL Beauty Customer Service with your order number, details and an image of the faulty items received. Please do not discard the items as we will need it to be collected back by our courier.

To help ensure that we're selling our products to genuine Yves Saint Laurent Beauté users (and not to resellers), we place a limit on each transaction.

A maximum of 6 lipsticks per shade in a transaction.
*subject to change pursuant to management's discretion.

If for any reason, you purchase any of our products of which you are not satisfied with, you may return the product(s) within 15 days from the date you receive the product as long as a proof of the original receipt is provided to initiate the refund process. Kindly reach out to our Customer Service team at YSL Beauty Customer Service or 1300-22-2232 to notify us to expect your parcel. The costs incurred to return the products will be borne by you. Upon receipt of the product(s) and the proof of original receipt, a refund will be made to you via your credit card in the next 90 days.

Products can be returned to the following address :
Attn to: YSL Beauty Malaysia Returns Bollore Logistics Malaysia Sdn Bhd – Shah Alam Branch (SZL) - (292446-X / 199401006767) Mapletree Logistics Hub Shah Alam Unit 1.7, Ground Floor, Block 1, Persiaran Jubli Perak, Jalan Jubli Perak 22/1A, Seksyen 22, 40300 Shah Alam, Selangor

Only products purchased on yslbeauty.com.my ("YSL Beauty Malaysia Online") may be returned. Products purchased at YSL Beauty Malaysia Online are not accepted for refund at YSL Beauty Malaysia freestanding stores or Sephora stores or Departmental stores.

If you buy YSL Beauty Malaysia product(s) from unauthorized retailers, websites or other unauthorized sources, we regret that we cannot offer you our refund or otherwise assist you with any problems that you may encounter.

YSL Beauty Malaysia reserves the right of final decision if the product(s) returned is in unsatisfactory condition, or the above terms are not met.

If you have any questions on our return policy, please contact our Customer Service team at YSL Beauty Customer Service and it would be our pleasure to assist you.

http://www.lorealusa.com/csr-commitments/l%E2%80%99or%C3%A9al-answers/the-question-of-animal-testing

Thank you for interesting in Yves Saint Laurent Beauté. Our current complimentary engraving services for yslbeauty.com.my is suspended until further notice, if you wish to have your product engraved you may visit our free standing stores.