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ONLINE ORDERS TERMS AND CONDITIONS

DELIVERY & RATES

  1. All orders received are subject to bank authorization and payment clearance prior to processing. Only authorized orders will be processed.
  2. Orders are processed for delivery on business days only (Monday to Friday, excluding Public Holidays). We will use GDex as our standard delivery courier. Delivery will take between 3 to 7 business days.
  3. Our standard delivery charges per order are as follows:
    • For West Malaysia, delivery charge is RM12.00.
    • For East Malaysia, shipping charge is RM20.00.
    • Orders of RM250.00 and above are entitled to delivery free of charge within Malaysia.
  4. Orders are dispatched for delivery between 9.00am - 5.00pm from Monday to Friday and 9.00am - 1.00pm on Saturday.
  5. We only deliver to addresses in Malaysia. We do not deliver to P.O. Box addresses or ship internationally.
  6. We understand that getting your purchased orders quickly is important to you, so we make every effort to process and deliver your orders as soon as we can. To ensure prompt delivery, kindly ensure that you provide us with an accurate delivery address, contact details including telephone / mobile number and email address. Failure to do so may risk our courier service being unable to deliver in a timely and prompt manner.

PROOF OF DELIVERY

  1. Our courier service may request for a signature from the intended recipient of the items purchased. In circumstances where our courier service fails to deliver to the intended recipient, it may deliver the order to the reception of the recipient's address, and obtain a signature from the receptionist as a proof of delivery.

ORDER

  1. Orders placed and received on business days (Monday to Friday, excluding public holidays) are processed on the same day in the order in which they are received. Orders placed after 12.00AM would be considered as next day purchase for courier purposes. Orders placed and received on weekends (Saturday or Sunday) will be processed the next business day (Monday).
  2. YSL Beauty Malaysia will send you a confirmation email for your order after your payment is verified and authorized by the bank and we have accepted your order. The confirmation email will contain your order details including basic contact information, product(s) description and delivery address. If you do not receive the order confirmation email within three (3) business days, please check your order summary in "My Account" or your email junk folder. Alternatively, you may also contact our Customer Service team at YSL Beauty Customer Service. The Customer Service team is active between 9.00am - 5.00pm from Monday to Friday, except Public Holidays.
  3. Online promotions are only applicable for online purchases. Promotions and gifts may vary from in-store promotions.

If you find that the items you have ordered are damaged upon delivery, please report toYSL Beauty Customer Servicee within seven (7) business days from the date of delivery together with supporting evidence and order number. Any reimbursement is subject to our discretion.
  • In the event of any product(s) is missing or different from your order, please report to our Customer Service team at YSL Beauty Customer Service within seven (7) business days from delivery and we will attend to your report.
  • While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

  • OUT OF STOCK ITEMS

    1. We strive to deliver your order within the delivery time stipulated. However please note that in the event of stock unavailability of items ordered, we may need to source from other stock locations. We will inform you within 2-3 business days and we seek your kind understanding in the delay of the shipment pertaining to stock availability. We do not accept back orders.
    2. In the event of stock unavailability in all stock locations, full refund will be made to you via your credit card in the next 30 days. Please note that for the time being, refund is only available for transactions paid with credit card. Refund is not available for transactions paid with debit card or bank transfers.
    3. If you have any questions on items that are not available online, please contact our Customer Service team at YSL Beauty Customer Service.

    RETURN POLICY

    1. If for any reason, you purchase any of our products of which you are not satisfied with, you may return the product(s) within 30 days from the date you receive the product as long as a proof of the original receipt is provided to initiate the refund process. Kindly reach out to our Customer Service team at YSL Beauty Customer Service or 1300-22-2232 to notify us to expect your parcel. The costs incurred to return the products will be borne by you. Upon receipt of the product(s) and the proof of original receipt, a refund will be made to you via your credit card in the next 90 days.

      Products can be returned to the following address :
      Attn to: YSL Beauty Malaysia Returns Bollore Logistics Malaysia Sdn Bhd – Shah Alam Branch (SZL) - (292446-X / 199401006767) Mapletree Logistics Hub Shah Alam Unit 1.7, Ground Floor, Block 1, Persiaran Jubli Perak, Jalan Jubli Perak 22/1A, Seksyen 22, 40300 Shah Alam, Selangor
    2. Only products purchased on yslbeauty.com.my ("YSL Beauty Malaysia Online") may be returned. Products purchased at YSL Beauty Malaysia Online are not accepted for refund at YSL Beauty Malaysia freestanding stores or Sephora stores or Departmental stores.
    3. If you buy YSL Beauty Malaysia product(s) from unauthorized retailers, websites or other unauthorized sources, we regret that we cannot offer you our refund or otherwise assist you with any problems that you may encounter.
    4. YSL Beauty Malaysia reserves the right of final decision if the product(s) returned is in unsatisfactory condition, or the above terms are not met.
    5. If you have any questions on our return policy, please contact our Customer Service team at YSL Beauty Customer Service and it would be our pleasure to assist you.

    EXCHANGE POLICY

    1. If for any reason, you purchase any of our product(s) of which you are not satisfied with, you may exchange the product(s) within 30 business days from the date you receive the product(s) as long as a proof of the original receipt is provided to initiate the exchange process. Exchange of the product(s) can only be done in YSL Beauty Malaysia freestanding stores. Exchanged product(s) must be of the same value.
    2. If you buy YSL Beauty Malaysia product(s) from unauthorized retailers, websites or other unauthorized sources, we regret that we cannot offer you an exchange or otherwise assist you with any problems that you may encounter.
    3. YSL Beauty Malaysia reserves the right of final decision if the product(s) intended for exchange is in unsatisfactory condition, or the above terms are not met.
    4. If you have any questions on our exchange policy, please contact our Customer Service team at YSL Beauty Customer Service Service and it would be our pleasure to assist you.

    PRICING

    1. Product(s) prices listed on YSL Beauty Malaysia website are subject to change without advanced notice.

    CANCELLATION OF ORDER

    1. We regret to inform that order cannot be cancelled once placed. Kindly ensure you have checked and validated all details and information before you proceed with payment.
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